Response Templates

Subject: Welcome to OEFF 2026 — Next Steps Hi [First Name], Thanks for your interest in hosting a screening for One Earth Film Festival 2026! Here's what hosting involves: • Choose a film from our 2026 lineup • Screen it at your venue during April 22–26 • Host a post-screening conversation (we provide facilitator support) • Host fee: $600 (covers film license, materials, and support) Next step: Please complete our Host Interest Form: [INTEREST_FORM_URL] Once we receive your form, we'll follow up with film options and scheduling details. Questions? Reply to this email or check our Host FAQ: [FAQ_URL] Thank you, [Your Name] One Earth Film Festival

Subject: RE: [Original Subject] Hi [First Name], Great question! This is covered in our Host FAQ. → [FAQ_URL#relevant-section] Let me know if that doesn't answer it or if you have follow-up questions. Best, [Your Name]

Subject: [Action by [CONFIRM_DATE]] Your OEFF 2026 Screening Packet — [Venue Name] Hi [First Name], Your screening packet is ready. Please confirm receipt by [CONFIRM_DATE]. Download link: [PACKET_URL] (Link expires: [EXPIRY_DATE]) Your packet includes: ✓ Film file: [Film Title] ([Format]) ✓ Captions: [Caption Type] ✓ Pre-show slides ✓ Pre-roll content (sponsor messages, accessibility announcement) ✓ Run of show document Next steps: 1. Download all files to your playback device 2. Test playback before your event (instructions in packet) 3. Reply to this email to confirm receipt Questions? Check our Host FAQ: [FAQ_URL] Or reply to this email. Thank you for hosting! [Your Name] One Earth Film Festival

Subject: RE: [Original Subject] Hi [First Name], Sorry you're running into trouble! Let's get this sorted. First, try these quick fixes: 1. Re-download the file (sometimes the download gets interrupted) 2. Try VLC Player (free at videolan.org) — it handles most formats better than default players 3. Make sure you're playing the main film file, not the caption file If still not working, please reply with: • What device/software are you using to play? • What error message (if any) do you see? • When is your screening? (so we can prioritize) We'll get you sorted quickly. [Your Name] OEFF Tech Support

Subject: [Reminder] OEFF Host Webinar — [DATE] at [TIME] Hi [First Name], Just a reminder: our next Host Webinar is [DATE] at [TIME]. Join link: [WEBINAR_URL] We'll cover: • [Topic 1] • [Topic 2] • Q&A Can't make it? No problem — recording will be shared within 24 hours. See you there! [Your Name]

Subject: Checking in — [Venue Name] OEFF Screening Hi [First Name], Just checking in to see how things are going with your OEFF screening prep! Quick reminder of your details: • Film: [Film Title] • Date: [Screening Date] • Time: [Screening Time] Is there anything you need from us? Any questions that have come up? Let us know how we can help. Best, [Your Name]

Subject: [Action by [DEADLINE]] OEFF 2026 Film File Request — [Film Title] Hi [First Name], We need the screening file for "[Film Title]" by [DEADLINE]. Please upload to our secure transfer link: [UPLOAD_URL] File specs: • Format: H.264 MP4 or ProRes (preferred) • Resolution: 1920×1080 minimum • Audio: Stereo or 5.1 (labeled) • Include English captions if available (.srt sidecar or burned-in) If you need an extension or have questions about format, just reply to this email. Thank you, [Your Name] One Earth Film Festival films@oneearthfilmfest.org

Subject: Received — [Film Title] Hi [First Name], We've received your file for "[Film Title]". Thank you! We'll run quality check and let you know if anything needs attention. Otherwise, you're all set on our end. Thanks for being part of OEFF 2026! [Your Name]

Subject: [Action Needed] File Issue — [Film Title] Hi [First Name], We received your file for "[Film Title]" — thank you! However, we found an issue during quality check: Issue: [Describe specific issue] What we need: [Specific request — new file, captions, etc.] Please upload the corrected file to: [UPLOAD_URL] New deadline: [NEW_DEADLINE] Let us know if you have questions or need more time. [Your Name] OEFF Tech

Subject: [2nd Request] OEFF 2026 — [Film Title] File Needed Hi [First Name], Following up on our previous email — we still need the screening file for "[Film Title]". Current deadline: [DEADLINE] Upload link: [UPLOAD_URL] If there's an issue with the deadline or you need to discuss alternatives, please let us know as soon as possible. Thank you, [Your Name]

Subject: Thanks for your interest in OEFF 2026! Hi [First Name], Thanks for reaching out about hosting an OEFF screening at [Venue Name]! Next step: Please complete our Host Interest Form so we can learn about your venue and match you with the right film: [INTEREST_FORM_URL] The form takes about 10 minutes and asks about your space, AV setup, expected audience, and scheduling preferences. Once we receive it, we'll follow up with film options and next steps. Questions? Check our FAQ: [FAQ_URL] [Your Name] OEFF Venue Coordination

Subject: OEFF 2026 — Next steps for [Venue Name] Hi [First Name], Thanks for completing the interest form for [Venue Name]! We're reviewing your submission and will follow up within [TIMEFRAME] with: • Film options for your venue • Technical requirements • Scheduling confirmation In the meantime, feel free to browse our Host FAQ: [FAQ_URL] Questions? Just reply to this email. [Your Name]

Subject: OEFF Support — Week of [DATE] Hi [Name], This week: • Emails handled: [#] • Escalations: [#] • Patterns noticed: [Any recurring questions or issues] Open items: • [Item 1] • [Item 2] Questions for you: • [Any decisions needed] [Your Name]

Subject: [Decision Needed] [Brief description] Hi [Name], Need your input on: Situation: [1-2 sentence summary] Options: 1. [Option A] 2. [Option B] My recommendation: [If you have one] Deadline: [When decision needed by] [Your Name]

Subject: [Escalation] [Brief description] Forwarding this for your input. From: [Original sender] Issue: [1 sentence summary] What I tried: [What you did before escalating] Urgency: [Screening date if relevant] [Forward original message below]